Waiting on chat for more than an hour

[PipParsons]

I need some technical help, as advised in an e-mail I received from TT, which sent me to the chat.

I have been waiting an hour for someone to respond.

Please can someone tell how I can connect with someone?

[Gliwmaeden2]

@PipParsons, your profile is not showing as completed. Did you scroll down to SAVE CHANGES?

Staff need this to identify your account.

[Michelle-TalkTalk]

Hi,

What technical help did you need assistance with please?

Thanks

Michelle

[PipParsons]

Why is it so hard to talk to someone at TT?? It’s painful, at least on a call I can do something else….

[PipParsons]

I am still waiting in the chat.

[PipParsons]

I have updated my profile.

I do not have an alternative phone number.

[Chris-TalkTalk]

Hi PipParsons,

We can help, what's the issue? Can you also please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris