Wifi keeps dropping out

[msbutterfly00]

I joined TalkTalk in April and every day the wifi drops out. I can watch TV and it switches off. I have tested it and followed the instructions constantly to test the line and switch everything off for 20 minutes and re connect - but it keeps happening. Every day.

[KeithFrench]

Hi @msbutterfly00 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[msbutterfly00]

Oh yes please Keith. Greatly appreciate any advice.

Thank you 😊 

[KeithFrench]

Hi @msbutterfly00 

Would you like my help then?

[msbutterfly00]

Hello

Yes it keeps happening every day. Time of day differs. The router is FAST F5364-3.T8

Everything is wireless.

I would have to look at the router light when it happens as usually in another room.

The signal strength is good.

[KeithFrench]

Hi @Donna2569 

I cannot help you on someone else's thread. If you would like to create your own one & @mention me into it, I would be able to help you from there. It could well be WiFi interference or various other issues. I can help check this out, never buy extra hardware when you may not need to.

To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Donna2569]

Hi keith 

we too suffer from this - we have an eero 6 and since installation it invariably drops out on some devises although always shows strong signal strength and is always fine when you run a health check?!  We were thinking of adding an extender (£99) to see if this helps but after reading your comments am wondering if there is another issue that may be causing the problem?

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Hi @msbutterfly00 

Which make/model of router do you have?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.