Wifi signal weak

[daz45]

So I get halfway down my garden and I lose all Wi-Fi signal tbf I have a large back garden and the eero is on the front widows so it is a distance of around 6o 70 feet with two walls in between. I would just like to know what my options are booster echo dot extender . 
thanks 

darryn

[angelique-TT]

Hi there daz45. Please confirm if you still require support.
 

[Anonymous]

[KeithFrench]

Hi @Anonymous 

I addressed one sentence to you in that post. I was merely informing you of the staff change. I fail to see how that was in any way criticising your post.

[Anonymous]

Wow mate let it go i think the OP and everyone reading this get it now!

If you are too far away from your router you need something to boost the signal what you are offered in order to achieve this will depend on which package you are on.

[Gliwmaeden2]

They are not at all the same thing!

[Anonymous]

OK so i should have said -

you will probably be offered a booster or extra eero depending on which package you are on   as  60 - 70 feet with two walls in between is quite a distance.

I would call an extra eero in a mesh system a signal booster but that just me i will be more specific next time this question comes up I wouldn't want to appear to be giving false information even though i imagine 99% of members reading this would know exactly what i meant!

[Gliwmaeden2]

If it can be included in certain package deals a further Eero can be sent, @Anonymous.

Boosters just go with the Sagemcom Hub2 etc.

Not "one fix fits all"...!

[Anonymous]

"The Support people that you are referring to no longer work for TalkTalk"

Obviously i wasnt aware of that fact but  it doesn't make my message any less relevant as i said  - 

my suggestion was based on the fact there are many similar threads in this forum about poor signal strength at great distances from the original eero and the usual fix is the customer being sent a booster to try.

You have also just said -

"However, my guess is that you would need another eero to have any chance of achieving good reception in your garden"

which backs up my  suggestion above.

[KeithFrench]

Hi @Anonymous 

The Support people that you are referring to no longer work for TalkTalk.

Hi @daz45 

If you want any in-depth help with WiFi reception, I am always happy to help. However, my guess is that you would need another eero to have any chance of achieving good reception in your garden. One important thing to consider here is do you have legacy mode enabled within the eero app? If you do, please disable that, as it prevents WiFi 6 from being delivered over the 2.4GHz band, which has a greater range compared to the 5GHz band.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[ferguson]

OK, but not beyond the premises, surely? It does depend on individual circumstances and the package you are on. 

[Anonymous]

---

@ferguson wrote:

@Anonymous 

Ii is best not to speak on behalf of the support team, every customer's circumstances are different.

---

I am not speaking on behalf of anyone i specifically said - 

"you will probably be offered   a booster as  6o - 70 feet with two walls in between is quite a distance"

my suggestion was based on the fact there are many similar threads in this forum about poor signal strength at great distances from the original eero and the usual fix is the customer being sent a booster to try.

Here is a reply to a similar question - 

[ferguson]

@Anonymous 

Ii is best not to speak on behalf of the support team, every customer's circumstances are different.

[Anonymous]

"I would just like to know what my options are booster echo dot extender" 

This is posted here often when support staff  pick this up next week (they don't work weekends) you will probably be offered a booster as  6o - 70 feet with two walls in between is quite a distance.

Here is a reply to a similar question - 

[daz45]

I do have an echo dot unfortunately it is an older generation. Without the Wi-Fi extender I will look into getting one when they are knocked down again . I was sure when we first had eero installed I could just about get Wi-Fi at the bottom of my garden .maybe I dreamt it. 
I suppose another idea would be moving the router closer to the back of the house. But with so many devices attached vis Ethernet this would mean a lot of re-routing and I am not sure if I should use a longer Ethernet cable from the wall modem to the router 

[ferguson]

That is a long way, frankly. Do you have an Echo, or Echo Dot presently, because recent models can act as extenders.