Your ISPs DHCP does not function properly

[DanTheManWhoCan]

Just happened today, no changes made our end, tried two routers, both with the same message.

Rebooted all devices multiple times, no joy.

Called talk talk helpline, useless, told me to use online chat despite issue being no internet... online chat say only calling up will help, gave me a number to a line that was closed until Monday.

Useless.

Is there a problem or is it me?

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[Divsec]

@DanTheManWhoCan great news, thanks for letting us know. It wasn't you! 👍😊

[DanTheManWhoCan]

Update from me, ours is back up, cw8 area. Cheers all for feedback. Case solved.

[Chris-TalkTalk]

That's great news kevocl, thanks for letting us know

Chris

[kevocl]

Looks to be resolved if my connection is anything to go by

[Michelle-TalkTalk]

Hello,

We'll post back here as soon as we receive an update from the team.

Thanks

Michelle

[DanTheManWhoCan]

Excellent,  so glad to hear its not just me and somebody is on the issue. Cheers guys, put my mind at rest. 

[Michelle-TalkTalk]

Good afternoon,

Apologies, we've now been made aware that an incident has been raised for this and our team are working to resolve this as quickly as possible.

Thanks

Michelle

[kevocl]

Are you in the CW8 area. There appears to be a Freedom Fibre issue there. 

I’m in the same boat. It went off about midday yesterday and it’s been down ever since. Lights on the ONT appear fine but an IP address doesn’t get assigned. 

I’ve spoken to Freedom Fibre on the phone and they are aware of a lot of people with the issue in the area. They said they would email with an update. 

[DanTheManWhoCan]

Okay, ill power cycle it when I next can, I've come into the office today as I have childcare for today.

Has something been changed since I did power cycle everything already?

[Chris-TalkTalk]

Thanks. Can you switch the ONT and router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris

[Gliwmaeden2]

@DanTheManWhoCan, I have removed your account number from public display. 

All information of that sort should only ever be in the profile area, which only you and staff can see - never in the thread.

[DanTheManWhoCan]

XXXX REMOVED FOR SECURITY REASONS

Added to profile also. Thank you.

I have no house landline contract, only fttp.

[Chris-TalkTalk]

Hi Dan,

Could you add your TalkTalk home telephone number or account number to your community profile and let us know when you've done this, and we'll take a look at this for you

Chris

[DanTheManWhoCan]

Update this morning, I powered down all equipment here, the little DZS Fibre Modem Freedom provided when installed, and my router, this morning powered all back on, the Modem gets a connection, but we're in the same place as yesterday, I'm not being given an IP.

I work from home so quite important we get this resolved quickly please.

[ferguson]

OK, thanks for that. Let's see what the support team have to say when they pick this up, hopefully tomorrow. 

[DanTheManWhoCan]

Yep, tried already.

All lights are on, rebooting I get los for about 20 seconds before it all goes green and seemed connected.

Direct laptop connection fails just like the router does.

[ferguson]

What are the lights on the ONT showing? Do you have a device you can connect directly to the ONT via ethernet you can test with?

[DanTheManWhoCan]

I don't have a landlines, though my old one does enter the house.

Talk talks own diagnostics in my account don't even work, I'm expecting its something their end Ill just have to wait for.

Bit poor there's literally no support on a Sunday. Needs fixing next week as I work from home.

Thanks for trying.

[Divsec]

Hi @DanTheManWhoCan final question, is your landline phone working?

The team will be in tomorrow and able to progress further for you.