cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

backup config router gone from version SG4K100174

roylamonby
Popular Poster
Private Message TalkTalk
Message 3 of 3

hi, i think taking away the config backup is bad very bad,

you have with in the router , customise names  and  icon,  that we the customer

can customise, and we are the people who are  paying your wages,

but now you tell us , you will not restore the save config feature,

but the router allows us to customise all the devices, which i do, but we cannot save the customised devices, that is a bad very bad.

and the factory default gets rid of the customise work, 

because we cannot save our config,

you should put in place on a factory default the ability for the reset to load our customised details, that should be saved with in the router. and be loaded with a yes / no window after the reset has been done. when re logging into the reset router.

if you can remove the save /restore config, you should be able to do what i suggest above.

this has put your customer relations for me, to be  lowest of the lowest. for a big company.

(account updated.)

 

0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi roylamonby,

 

I can see that Keith has answered your question. Thanks for your feedback, apologies for any inconvenience


Chris

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

The factory default option is supposed to clear out any of your data & restore the router to its default condition.

 

Whilst I understand your disappointment with the removal of the Backup & restore facility, as I have said before this is not coming back.

 

I will however pass your comments on to TalkTalk.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes