digital voice - phone light comes on at odd times

[JandC_271]

We had full fibre connected to the house recently including digital voice to which our "landline" phone are now attached via the phone socket on the new router. All works well, but one aspect is puzzling me.  At seemingly random times, perhaps a few times a day, the phone lights up and the display says "call" but there is no ring, and the light goes off and display clears after a few seconds. We have a phone extension in the bedroom which works wirelessly from the main one and notice this more often, when the phone lights up in the night. This is a bit distracting - does anyone know what is happening? Maybe some kind of periodic test signal is sent down the digital voice line? 

[Michelle-TalkTalk]

Hi @Madmickb24 

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[Gliwmaeden2]

Please start your own thread, @Madmickb24.

Return to the message board and click on start a topic. Also complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar,  settings,  Personal Information. SAVE CHANGES. 

Staff will respond after the weekend. 

[Madmickb24]

I am getting the same the bedroom light come on 2 to 3 times a night and is disrupting our sleep

[Debbie-TalkTalk]

Morning John  @JandC_271 

That's great, I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[JandC_271]

Hello @Debbie-TalkTalk - we haven't noticed the phone light coming on since you made the changes to the setting, so looks like you've fixed it. Many thanks.

John

[Debbie-TalkTalk]

Hi @JandC_271 

How are you getting on?

[Debbie-TalkTalk]

Hi @JandC_271 

Thank you 🙂

Debbie

[JandC_271]

Many thanks - will do.

[Debbie-TalkTalk]

Hi @JandC_271 

Apologies for this.

I've made some changes to a setting on the line. Please can you monitor the line over the next few days and let us know how you get on.

Thanks

[Gliwmaeden2]

It can be sorted - it's a known issue, @JandC_271.