NEED SOME HELP?

KatyChat · ‎06-10-2024

I tried to video call someone in USA last night. The audio part worked but the video part started off and then packed up. He could see and hear me but I could only hear him. Why?

Anonymous · ‎07-10-2024

Hi Katy,

I'm sorry to hear this. If this does happen again then please let us know.

Thanks

Michelle

Gliwmaeden2 · ‎06-10-2024

So, all fine today. Sometimes Skype sends a feedback questionnaire immediately after a call - if the service you use does that, it's worth telling them.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

KatyChat · ‎06-10-2024

Never had a problem when I was with BT. The person I was calling works in IT. The only thing he could come up with was a poor download speed. Today tested my speeds and TalkTalk thinks everything is ok.

Gliwmaeden2 · ‎06-10-2024

It can be a problem with Skype / Zoom or whatever you used, not necessarily Talktalk's issue, @KatyChat.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

NEED SOME HELP?

download problem