ebay being blocked

[loxocemus]

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

[KeithFrench]

Hi @loxocemus 

Thanks for the screenshot of the error.

That says it all, really. It is eBay that is blocking you for some reason. Do they have a support team that you could contact & quote that reference number to? Then come back to me & I'll see what can be done. 

[loxocemus]

sent keith

rgds

edward

[KeithFrench]

Hi @loxocemus 

Can you also PM me a screenshot of the error, in case it gives me anything to go on? 

Thanks.

[loxocemus]

hi keith, attached is the trace without malwarebytes running in the background.

rgds

edward

[loxocemus]

here is the trace keith, i just noticed malwarebytes was running during this, shall i redo?

rgds

edward

[KeithFrench]

This is going to be a bit of a nightmare as the vast majority of the trace is totally encrypted, making legitimate diagnostics very difficult.

[loxocemus]

Thankyou Keith 

rgds

edward

[KeithFrench]

Hi @loxocemus 

Thanks for the trace, which I have now deleted from your thread. I will try and have a look at this later today for you.

[loxocemus]

Hi Keith i have attached the wireshark trace zip and il pm the passw to it. while wireshark was running i tried to access ebays webpage by refreshing it to the access denied error 2 or 3 times. i hope this was correct, via chrome browser.

rgds

edward

[KeithFrench]

I will send a PM to you that contains a link to a guide of mine.

[loxocemus]

of course keith let me know how to proceed and il send you the results, thanks for your help

rgds

edward

[KeithFrench]

Hi @loxocemus 

Thanks for the results that you PM'd me with. As I suspected, they show that you reached the destination. However, something, possibly their web server, is blocking your access. To determine what this is, I will need you to get me a Wireshark trace. I can provide a guide giving full details about getting me the Wireshark trace, which I will analyse for you. Please let me know if you are happy to do this.

[loxocemus]

Hi keith, As i suspected my access to ebay was just temporary, i am again blocked by the same access denied error, i shall pm you the ping results. this time it occurred while i was browsing ebay, the basket/cart link became access denied followed a few seconds later by the entire site.

Rgds

Edward

[loxocemus]

thank you for your help ferguson its most appreciated.

rgds

edward

[ferguson]

OK, that's fine, both Google, I just use different settings from preference. But if that's what you have in your eero settings then it is not the issue. Thank you for checking and confirming. I think I will leave you in the capable hands of @KeithFrench going forwards!  🙂

[loxocemus]

hey ferguson, mines is similar to that 

IPv4 primary is 8.8.8.8

but

IPv4 secondary  is 8.8.4.4 not the 208.67.222.222 shown above?

rgds

edward

[ferguson]

OK, just to satisfy my urge for changing the DNS settings "properly" in the eero here's how to do it.

First, from the home page of the eero app make sure that the security settings are turned off:

Then tap on Settings:

Then tap on Advanced networking:

 And that then on DNS, where you can change the setting from ISP DNS to Customise.

[loxocemus]

 hi ferguson, windows control panel - network and internet - network and sharing centre, i suppose its considered legacy these days.

rgds

edward

[ferguson]

Sorry, I don't know what you mean by "control panel?"

[loxocemus]

Thankyou for your help Keith, when ebay is blocked again i shall send you the results from a tracert ping

rgds

edward