NEED SOME HELP?

loxocemus · Thursday

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

loxocemus · 3 hours ago

Thankyou Keith

rgds

edward

KeithFrench · 3 hours ago

Hi @loxocemus

Thanks for the trace, which I have now deleted from your thread. I will try and have a look at this later today for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

loxocemus · yesterday

Hi Keith i have attached the wireshark trace zip and il pm the passw to it. while wireshark was running i tried to access ebays webpage by refreshing it to the access denied error 2 or 3 times. i hope this was correct, via chrome browser.

rgds

edward

KeithFrench · yesterday

I will send a PM to you that contains a link to a guide of mine.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

loxocemus · yesterday

of course keith let me know how to proceed and il send you the results, thanks for your help

rgds

edward

KeithFrench · yesterday

Hi @loxocemus

Thanks for the results that you PM'd me with. As I suspected, they show that you reached the destination. However, something, possibly their web server, is blocking your access. To determine what this is, I will need you to get me a Wireshark trace. I can provide a guide giving full details about getting me the Wireshark trace, which I will analyse for you. Please let me know if you are happy to do this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

loxocemus · yesterday

Hi keith, As i suspected my access to ebay was just temporary, i am again blocked by the same access denied error, i shall pm you the ping results. this time it occurred while i was browsing ebay, the basket/cart link became access denied followed a few seconds later by the entire site.

Rgds

Edward

loxocemus · Saturday

thank you for your help ferguson its most appreciated.

rgds

edward

ferguson · Saturday

OK, that's fine, both Google, I just use different settings from preference. But if that's what you have in your eero settings then it is not the issue. Thank you for checking and confirming. I think I will leave you in the capable hands of @KeithFrench going forwards! 🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

loxocemus · Saturday

hey ferguson, mines is similar to that

IPv4 primary is 8.8.8.8

but

IPv4 secondary is 8.8.4.4 not the 208.67.222.222 shown above?

rgds

edward

ferguson · Saturday

OK, just to satisfy my urge for changing the DNS settings "properly" in the eero here's how to do it.

First, from the home page of the eero app make sure that the security settings are turned off:

Then tap on Settings:

Then tap on Advanced networking:

And that then on DNS, where you can change the setting from ISP DNS to Customise.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

loxocemus · Saturday

hi ferguson, windows control panel - network and internet - network and sharing centre, i suppose its considered legacy these days.

rgds

edward

ferguson · Saturday

Sorry, I don't know what you mean by "control panel?"

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

loxocemus · Saturday

Thankyou for your help Keith, when ebay is blocked again i shall send you the results from a tracert ping

rgds

edward

loxocemus · Saturday

i should mention i changed the ethernets dns in control panel to googles but that didn't help. i have no idea why i have access now when it was blocked just a couple of hours ago, and i have been outside gardening so i wasn't even logged in.

rgds

edward.

KeithFrench · Saturday

Thanks for the PM @loxocemus there is nothing wrong with the ping, but then it is working OK at the moment. Next time it goes wrong, PM me again with the results from a trace route. From a Windows PC command prompt, this would be:-

tracert ebay.co.uk

As I mentioned at the start, it may be necessary to use Wireshark as well, but let's wait & see what happens when or if it goes wrong again.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

loxocemus · Saturday

oh yes i tried edge chrome and firefox and mobile chrome all would return the same access denied error, via wifi and ethernet.

rgds

edward

KeithFrench · Saturday

Possibly @ferguson I would just like to prove where this rejection message is coming from first.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

ferguson · Saturday

@loxocemus No worries, let's see if we can sort it completely. I noticed the "access denied" message came from Edge, have you tried a different browser e.g. Chrome?

@KeithFrench Thanks. Does the above make sense?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

loxocemus · Saturday

i just checked eero's dns it is googles 8.8.8.8, I'm sure that isn't something i did, but i have been trying a few things via tech support but I'm fairly sure i never messed with the eero app.

i do appreciate urs and keiths help.

rgds

edward

NEED SOME HELP?

ebay being blocked