NEED SOME HELP?

marauder1838 · Friday

I put in an order for full fibre on the 18th of December and picked the installation date as required. other than the welcome to full fibre email i received i have had no contact and no equipment has been received, and the installation date is only a few days away.

m stinson

Chris-TalkTalk · yesterday

No problem 🙂

Chris, Community Team

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marauder1838 · yesterday

Ok thank you.

m stinson

Chris-TalkTalk · yesterday

Hi Marauder1838,

As far as I can see the order is going through OK, I'll check again tomorrow

Chris

Chris, Community Team

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Gliwmaeden2 · Friday

The equipment often only arrives on the day / with the engineer, @marauder1838.

Still worth making contact with customer services for peace of mind.

Gliwmaeden2, a fellow customer.

ferguson · Friday

The quickest way to check would be to contact customer services directly, given that the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

For the support team here to look into this for you make sure that your personal details including TalkTalk phone number, account number or order number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.