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on 03-01-2025 07:30 PM
I put in an order for full fibre on the 18th of December and picked the installation date as required. other than the welcome to full fibre email i received i have had no contact and no equipment has been received, and the installation date is only a few days away.
on 08-01-2025 06:50 AM
Morning,
Thanks for letting us know 🙂
Michelle
on 07-01-2025 05:15 PM
yep just got e-mail confirmation, thank you for looking in to it.
on 07-01-2025 03:11 PM
Order still appears to be going through OK
Chris
Chris, Community Team
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on 06-01-2025 11:02 AM
No problem 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 06-01-2025 10:39 AM
Ok thank you.
on 06-01-2025 08:16 AM
Hi Marauder1838,
As far as I can see the order is going through OK, I'll check again tomorrow
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 03-01-2025 10:29 PM
The equipment often only arrives on the day / with the engineer, @marauder1838.
Still worth making contact with customer services for peace of mind.
on 03-01-2025 08:21 PM
The quickest way to check would be to contact customer services directly, given that the support team here won't be back online until Monday.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
For the support team here to look into this for you make sure that your personal details including TalkTalk phone number, account number or order number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.