no internet at all

[Manning83]

I have no internet at all yet your web service says its fine

[Manning83]

Was transferred from Shell energy, So sagecom, Router is flashing orange, doesnt matter if wired or wirelss the internet does not work

[Debbie-TalkTalk]

Hi @Manning83 

I'm sorry to hear this.

I can see that this fault has been raised to Openreach and the fault is currently with a line engineer.

I will check for further updates on this fault later this afternoon.

Thanks

Debbie

[KeithFrench]

Hi @Manning83 

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router?
4. If you have any wired connections, are they affected in the same way as wireless ones?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.