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on 09-11-2024 02:32 PM
So i had a issue with my line, and talking to talktalk i went for an upgrade to full fiber, but this is missed sold to me. as it does not give the LAN port needs. when trying to sort it out i was racially abused and my wife was abused as well. when to the CEO who never call me back. only someone from the complaints department this person abused my wife. talk me said what was going to happen ask if this was ok as she nothing about the racially abused and other issue i said. she then said we are going to a dead lock letter and put the phone down.
Got the love talktalk not.
19 minutes ago
Hi andrewj3,
I can see that you've spoken to someone about this since your last post and been asked to wait a few more days, apologies for the delay.
Chris
Chris, Community Team
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Wednesday
been 12 day now and nothing now shock at all. they never talk to me in the first place.
Friday
Yes that is correct.
I been emailed that ignored most of the complaint.
and they missed over 4 call back that i never get.
I have chat logs that show call back where set up with the CEO team that never happed. at the chat cannot connect you to the CEO team.
Most of complaint is been totally ignored.
Friday
Hi Andrew,
From when the deadlock is issued you will receive the deadlock in writing within 10 days
So just to confirm, are you saying that no-one has discussed your complaint with you?
Chris
Chris, Community Team
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on 14-11-2024 08:13 PM
Thank you for your help.
That is part of the issue. They are saying it was issued on 8th November 2024.
A. I have not had an email with it in or posted letter.
B. Also no one as called me to even find out what happen so how issue a with the solution if they do not what the issues are.
Conclusion TalkTalk are happy that there staff racially abused their customers.
and other issues.
on 14-11-2024 12:45 PM
Hi Andrew,
Thanks for updating your profile. I've taken a look at this and can see that our CEO's office have been dealing with your complaint. As you've said, a deadlock letter has been issued so I'm afraid there's nothing further that we can do on the Community.
Thanks
Chris
Chris, Community Team
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on 13-11-2024 08:58 PM
Hello i have done this.
on 13-11-2024 09:58 AM
Hi andrewj3,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences