talktalk asking for equipment back i already returned

[paulcroft77]

i upgraded to Full fibre at the start of november and as reqested returned my old router in the bag supplied  via  a post office  parcel box, now weeks later they send me another bag asking the return of the old equipment and a possible £50 fine if i do now?????  ive already sent it weeks ago  using there own bag and  postage label This is REALLY not good

[ferguson]

@paulcroft77 

I have moved this to the Billing section for you where it can be more appropriately handled. Wait for a member of the support team to respond.

[paulcroft77]

yes but this was weeks ago when i posted this and the receipt is long gone

[andrewJ]

Hi did you not get prof of postage?