talktalk asking for equipment back i already returned

[paulcroft77]

i upgraded to Full fibre at the start of november and as reqested returned my old router in the bag supplied  via  a post office  parcel box, now weeks later they send me another bag asking the return of the old equipment and a possible £50 fine if i do now?????  ive already sent it weeks ago  using there own bag and  postage label This is REALLY not good

[Arne-TalkTalk]

No problem, Im sure it will turn up at the warehouse. 

[paulcroft77]

Thank you arne im not sure whats happened to the parcel  i sent the router back around 10th november at a post office drop box, its royal mail tho wouldnt suprise me at all its got lost  really

[Arne-TalkTalk]

Hi Paul Croft 

I will ensure that you do not get charged.

Regards

[ferguson]

@paulcroft77 

I have moved this to the Billing section for you where it can be more appropriately handled. Wait for a member of the support team to respond.

[paulcroft77]

yes but this was weeks ago when i posted this and the receipt is long gone

[andrewJ]

Hi did you not get prof of postage?