BT 1572 is blocking my call to a relative

[avqs43]

Suddenly when I call my sister, the BT 1572 feature intervenes.  I have spoken on a mobile and she has confirmed that there is no block with BT on my number at her end.  Other callers have no problem.  How do I contact Talktalk to check?

[fr8ys]

Great. pleased we got to the bottom of it.

[Michelle-TalkTalk]

Morning,

Thanks for the update 🙂

Michelle

[avqs43]

It transpires that when we phoned a few days ago and we had not used the 1470 feature on the call, our call was diverted to 1572.  The initial query to BT resulted in there being no problem at BT's end.  However, a further call after this post was raised, showed that the number had indeed been barred but could not be seen in their log for some reason.  The problem is now solved,  Thanks.

[fr8ys]

Do you have your number withheld from view? I.e. Its set to private.

 If so when dialling try dialling 1470 and then your sisters number to see if that makes any difference.

[avqs43]

Thanks for the quick reply.  She has been in touch with BT and they say that our number is not blocked.  BT advises speaking to our provider as it is not their fault.  Never is, is it?  I'll let her know about the link and let's see what happens.  Cheers.

[fr8ys · Accepted solution]

Calls to a number can only be blocked at the recipients end, not the senders.

The BT system is like TalkTalk s Call Safe. I suggest your sister contact BT or search for how to unblock a number as it may have been inadvertently blocked instead of accepted.

On the TalkTalk system numbers can be adjusted via my account, or if it can't be found by the user as it may be withheld, staff can remove it for you if it's in the wrong list.

I found this doing a quick google search. Hope it helps.

https://community.bt.com/t5/Home-phone-including-Digital/Call-Protect-1572/td-p/2340182