Call Safe no longer blocking

[Pww1955]

Just renewed my package with TalkTalk and since then my CallSafe has stopped blocking unknown calls. Checked my account and callsafe is still enabled. I don't want to turn it off and back on as it will lose two years worth of data...

Any other suggestions? 

[Michelle-TalkTalk]

Morning Paul,

Ok thanks for the update. We'll check back in with you in a few days to see how you're getting on.

Nunoo - Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Nunoo]

We have the same issue with Call Safe.  As of yesterday we've been getting unwanted marketing calls.  I've dialled 1472 then 1 to reinstate Call Safe, but with no effect. the calls keep coming. 

[Pww1955]

Hi Chris,

Just rang our line from my wife's  mobile which is a new sim and it rang with no intercept. Don't know if the fact I tested it the same way earlier means the system thinks it is an allowed number so I'll wait for now and see if I get any more unwanted sales calls like those I received earlier today....

I'll keep you posted 

Paul

[Chris-TalkTalk]

Hi Pww1955,

I've made a change, can you please retest and let me know if it's now working

Chris