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Home Phone

Get help with your TalkTalk landline and calling features.

Call filtering

MikeM48
First Timer
Private Message TalkTalk
Message 3 of 3

Our landline is set to require a caller to first state his/her name, as a security feature. We wish to discontinue this, but can't remember how we set this up! Can you help?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

You can turn this off in My Account. 

Instructions can be found here

https://community.talktalk.co.uk/t5/Articles/How-to-use-CallSafe/ta-p/2204789In

 

Please note that once turned off all your approved and blocked numbers are wiped from the system. If you turn it back on again you will have to start approving numbers again.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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