Caller display not working
on 01-10-2024 07:40 PM
Message 30 of 30
Hi, please can someone help me get the caller display working on my Mum’s phone. I have read other posts and none of the suggestions work. She is elderly and unable to deal with this herself. It hasn’t worked for a while. She has a landline only, no internet and also has a Care Call alarm. Any help gratefully received
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Caller display
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29 REPLIES 29
on 02-10-2024 10:52 AM
Message 21 of 30
Hi Chris, that was the first thing I tried after reading other posts. Should I try again now that you have made the change?
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on 02-10-2024 10:42 AM
Message 22 of 30
OK thanks for trying. Could you try adding and removing caller display in My Account, this often resolves the problem. Please let us know how you get on
Chris
Chris, Community Team
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on 02-10-2024 10:19 AM
Message 23 of 30
Hi Chris, no change unfortunately. Still says “incoming call”
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on 02-10-2024 09:36 AM
Message 24 of 30
OK thanks. I've made a change, can you please retest and let me know if this has made any difference
Chris
Chris, Community Team
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on 02-10-2024 09:31 AM
Message 25 of 30
Hi Chris, the number beginning 0197…. Is her landline number
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on 02-10-2024 08:34 AM
Message 26 of 30
Hi BettysPA,
Just to confirm, is the telephone number in your community profile your Mum's TalkTalk landline telephone number?
Chris
Chris, Community Team
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on 01-10-2024 07:58 PM
Message 27 of 30
OK, as I said hopefully the support team can help.
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on 01-10-2024 07:49 PM
Message 28 of 30
Hi, thanks for the reply. I’ve tried removing it from her account and then re-adding it. I’ve also looked at other posts on this and nothing that has been suggested has worked
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on 01-10-2024 07:43 PM
Message 29 of 30
Do you have access to your mum's online account? Otherwise, please put her full name, address and TalkTalk phone number in the Private notes section of your community profile here and the support team can try to help.
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