Caller display

[Shirltay1]

My home phone Caller display has suddenly started to show ALL incoming calls as Withheld. I have been in touch with Talk Talk chat and they say line is ok and sent me an email with suggestions to check, which I have done and still not working. Getting frustrated now as I don’t normally answer withheld numbers. Any suggestions please

[Chris-TalkTalk]

OK thanks. Do you have an eero or the sagecom router?

Chris

[Shirltay1]

Hi Chris, yes number is correct.

[Chris-TalkTalk]

Hi Shirltay1,

Could you just confirm that the telephone number in your community profile is your current TalkTalk landline telephone number

Thanks

Chris

[Shirltay1]

Despite removing the caller display boost and receiving confirmation emails (twice) this is still showing as active on my account. I am therefore still getting all incoming calls as Withheld.  Now pulling my hair out!

[Stefan4]

I have had the same problem.

Still awaiting a fix!

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, have you tried switching the Caller Display service off in your My Account and once removed (this can take a few hours) re-added it again?

Thanks

Michelle