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Home Phone

Get help with your TalkTalk landline and calling features.

Caller display

Shirltay1
Team Player
Private Message TalkTalk

on ‎31-01-2024 06:44 PM

Message 27 of 27

My home phone Caller display has suddenly started to show ALL incoming calls as Withheld. I have been in touch with Talk Talk chat and they say line is ok and sent me an email with suggestions to check, which I have done and still not working. Getting frustrated now as I don’t normally answer withheld numbers. Any suggestions please

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26 REPLIES 26

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Shirltay1

on ‎02-02-2024 08:24 AM

Message 21 of 27

OK thanks. Do you have an eero or the sagecom router?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Shirltay1
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎02-02-2024 08:17 AM

Message 22 of 27

Hi Chris, yes number is correct.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Shirltay1

on ‎02-02-2024 08:10 AM

Message 23 of 27

Hi Shirltay1,

 

Could you just confirm that the telephone number in your community profile is your current TalkTalk landline telephone number

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Shirltay1
Team Player
Private Message TalkTalk
In response to Anonymous

on ‎01-02-2024 05:29 PM

Message 24 of 27

Despite removing the caller display boost and receiving confirmation emails (twice) this is still showing as active on my account. I am therefore still getting all incoming calls as Withheld.  Now pulling my hair out!

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Stefan4
Popular Poster
Private Message TalkTalk

on ‎01-02-2024 12:57 PM

Message 25 of 27

I have had the same problem.

Still awaiting a fix!

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Anonymous
Not applicable
Staff
Private Message

on ‎01-02-2024 07:13 AM

Message 26 of 27

Morning,

 

I'm sorry to hear this. Can I just confirm, have you tried switching the Caller Display service off in your My Account and once removed (this can take a few hours) re-added it again?

 

Thanks

 

Michelle

 

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