Customer services should jolly well be doing it for you when it doesn't work online (which seems to be the case more often than not these days, @Jun-473, so they should be well aware).
Give them another go on 03451 720088.
Let us know how you get on.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
