@D9nàldduck, please don't post on this customer's thread. You can cancel by dialling 03451 720088 [Monday to Friday, 9am - 7pm, till 6pm Saturday]. If you need any support, please start your own topic.
@Whissendine$$, as in your last post, you shouldn't display the relevant account number in the public thread.
Please see your previous post, here:
https://community.talktalk.co.uk/t5/Home-Phone/Cancellation-of-Service/td-p/3084848
All your personal information details go in the profile area, or into Private Notes for your sister's, then SAVE CHANGES.
The account would need 30 days to be closed, and any processing of a letter would be slowed down due to the Christmas/New Year bank holidays etc.
Meanwhile another bill may have come in ahead of the notdatecease date, because, until it's actually cancelled, people sometimes change their minds. It's sorted out retrospectively.
The direct debit should be kept in place for now. Any unused days will be refunded to My Account, so should be claimed back using those same details.
Please check the details on this page, including re returning equipment, and final bills:
https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737
I'll move this to the billing section for you. Staff will respond after the weekend.
