Staff reply Monday to Friday, @beardiedog.
If you need to get this checked sooner, try Chat over the weekend. Scroll down on this page for hours of availability and the link:
You can also report it on 03451 720046, Saturday after 9am.
How many telephone sockets do you have?
Could you take a look at the following help article and let us know which type of master socket do you have - Your guide to main sockets
It's a faint rustling noise when I have the dial tone and gets worse when the dial tone goes off.
When I'm actually talking to someone I get a bad crackling noise which can make it difficult to hear each other. It can be heard at both ends of the line.
We would really need to arrange engineer visit to investigate further but at the moment we can only arrange engineer visits for total loss of service due to Covid restrictions. Are able to manage for the time being with the call quality as it is? We can arrange an engineer visit once the restrictions are lifted
The quality of the line is getting worse, I can't hear the caller properly, also the ring has changed to a single ring rather than the normal ring, ring.
It needs either an engineer call or failing that, because of covid restrictions, a discount off my bill until it's fixed.
The ring tone issue is a known issue, we're currently investigating
We can now arrange engineer visit so if you'd like us to go ahead can you confirm:
I've also sent you a PM to confirm some other details
Sorted finally. I had two engineer visits.
The first engineer replaced the wire from the pole through into the house with a replacement socket. It was over 40 years old. Tested, no crackling.
My broadband kept continually dropping out after this but I left it for a few days to see if it would settle. After doing several speed tests at different times over a few days, speed was mostly less than half guaranteed. I received a message telling me to book an engineer visit as there was a problem with the line.
The second (different) engineer arrived and found that the crackling was back again so he checked the connection at the pole and the socket. The crackling had gone again but his equipment still detected a problem. He advised to plug the modem directly into the main socket which cleared this anomaly.
I was charged £65. My question is, was the charge for the first or second call-out? If for the second it was Talk Talk who initiated the call-out. If for the first, it was a problem with the outside line. As it was old equipment and deteriorated then I shouldn't have been charged.
Please could you check.