Digital Voice Adapter not working

[Flashworld]

I have had 150 full fibre installed with VoIp, Internet no bother, VoIp useless!!

The Adapter is just showing 2 blue lights, 1 Power, 2 Internet 3 No Phone.

When I pick up my handset it tells me that The Device Is Not Registered.

Although it's Registered to the Base Unit, can't find an answer as to why or how to Register, Chat keeps checking my Internet connection and eero, BUT!!!

At my wits end with chat, keep getting pushed from 1 Dept to another, nobody can sort this out, is anyone else loosing it over this, I would love your feed back, thinking off calling it a day and moving on, Elsewhere

[Debbie-TalkTalk]

Hi Flashworld

I'm sorry to hear that you are experiencing issues with the digital voice adapter.  Have you had a look at the guidance and suggestions from Keith and ferguson?

Thanks

[KeithFrench]

It is not the registration with the base station, but registering the DVA with the TalkTalk VoIP service. Temporarily connect the Grandstream ATA to the ONT directly, missing out the eero. Then reset the Grandstream using a paper clip. Assuming it registers OK (to the TalkTalk VoIP service, not the base station) then reconnect the eero to the ONT & the Grandstream to the spare port on the eero.

[ferguson]

It can be a bit fiddly to connect up initially. Have a look at the help page and then make sure you give it up to 15 minutes afterwards to check that all the lights are on.

https://community.talktalk.co.uk/t5/Articles/Digital-Voice-Adapter/ta-p/2815435