Fault REP14990303 on my Home phone

[Nicola1512,]

Hi Re the above fault on my home phone/landline. The engineer attended last night and confirmed an external fault. His report should be attached to this fault reference. My understanding is that an Open reach engineer is required but your case tracker says that the fault is closed. The fault still exists so please reopen it or reclarify the position Kind Regards

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. We've received an update to advise that Openreach have resolved the fault. Is your voice service now working ok?

Thanks

Michelle

[Nicola1512,]

I have updated my Community profile as requested

[Nicola1512,]

I have had a web chat earlier this morning with one of the Technical Support team. I believe that an Openreach engineer has been booked.Thanks

[Chris-TalkTalk]

Hi Nicola1512,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris