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Home Phone

Get help with your TalkTalk landline and calling features.

Grandstream Nonsense

Kyro2023
Chatterbox
Private Message TalkTalk

on ‎15-09-2024 11:56 AM

Message 23 of 23

I went live on FTTP 150 and VOIP on Thursday (12th Sept). I have been without a landline since.

 

Various chats to "technical" but same responses, reboot ATA, factory reset ATA. All LEDs are solid blue but there is no dial tone etc.

 

My case is now with another team and I need to wait a further 3 days as they suspect the ATA is faulty? 

 

I can see via Packet Capture the ATA is talking to the VOIP servers so how hard can it be just to push a working config?

 

Can my issue be escalated and a new ATA sent ASAP.

 

thanks!

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22 REPLIES 22

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎16-09-2024 08:37 AM

Message 21 of 23

Hi Kyro2023,


Can you just confirm that you have a working internet connection at the moment


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-09-2024 03:09 PM

Message 22 of 23

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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