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Home Phone

Get help with your TalkTalk landline and calling features.

Question

Cross58!
First Timer
Private Message TalkTalk

on ‎23-09-2024 10:17 AM

Message 3 of 3

Hi 

I will be a new customer with you from the 8/10/24, my previous supplier is pop telecom they have advised me today that Talk Talk need to contact them regarding my landline telephone number 

Regards

 

Mrs E Crossley 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎23-09-2024 02:59 PM

Message 1 of 3

Hi Cross58

 

I would suggest calling us as there is a chance that we cant transfer the number from POP telecom as there my not be a porting agreement between us and them. 

 

Sorry. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-09-2024 10:34 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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