@buffer66, do you have power of attorney / authority to act?
The account needs to be cancelled by the account holder, directly with the retentions team on 03451 720088.
They'll require ID etc.
Talktalk will require 30 days' notice and the account holder should keep their Direct Debit in place till the final bill showing £0.00 confirms nothing more is due.
Equipment will also need to be returned.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
