@buffer66, do you have power of attorney / authority to act?
The account needs to be cancelled by the account holder, directly with the retentions team on 03451 720088.
They'll require ID etc.
Talktalk will require 30 days' notice and the account holder should keep their Direct Debit in place till the final bill showing £0.00 confirms nothing more is due.
Equipment will also need to be returned.
Gliwmaeden2, a fellow customer.
