Grandstream fault yet again!!!!

[MerlinBengal]

Well, it has started yet again, flashing telephone icon on Grandstream unit yet no messages. Same time no incoming voice or outgoing voice. Need to pull power and reboot device to get the voice outgoing and incoming working again but that bl***y light stays flashing!

Don't say contact support as all they say when testing is it is working ok now even though the light just keeps on flashing.

A most unreliable service. Which frankly isn't good enough as I have to be in regular contact with our local hospital after my old 93 years old mum was released back home to me only a couple of weeks ago after a heart scare.

[MerlinBengal]

Yes but that is the whole point. They test it, say it is working and off they go. Whilst a few hours later it will start again. Support is entirely useless.

Once you have rebooted it again, then they say 'it works now'.

I am going to have to mess about with one of the old Hub 2's that I have and see if I can get it all taking to each other.

[sabelo-TT]

@MerlinBengal, we once again apologise for any difficulties caused by this but will kindly ask for you to get in touch with our Full Fibre team using 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. 

[fr8ys]

Staff here do not have access to full fibre systems and I believe that includes phones connected to the system, so, I'm sorry, but you will need to phone and speak to the full fibre support team.