Grandstream fault yet again!!!!

[MerlinBengal]

Well, it has started yet again, flashing telephone icon on Grandstream unit yet no messages. Same time no incoming voice or outgoing voice. Need to pull power and reboot device to get the voice outgoing and incoming working again but that bl***y light stays flashing!

Don't say contact support as all they say when testing is it is working ok now even though the light just keeps on flashing.

A most unreliable service. Which frankly isn't good enough as I have to be in regular contact with our local hospital after my old 93 years old mum was released back home to me only a couple of weeks ago after a heart scare.

[Philile-TT]

@MerlinBengal please contact the full fibre team if you still having issues.

[MerlinBengal]

I'll correct this a little. Hub2 requires dchp from TalkTalk hub and strangely wifi on. The Linksys router has had to be changed to Bridge mode, which isn't satisfactory. Have to play with settings to get this to work the way I need at a later date.

Turns out I only checked for dial tone initially but test dialling 1471 gave open line. Hence switching to Bridge mode. Messes up my network completely.

Going to cause double nat issues so a head scratcher to get it right. Linksys is demanding wan connection and is sending me scatty with this flashing red light, Grrrr.

[nambuso-TT]

Please contact the future fibre department using the below number as I can see that you are a future fibre customer. 

Please contact our Future Fibre team on 0345 172 0074 Mon-Sat: 8am-8pm. Or you can chat to them on Live Chat using the below link:
https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[ferguson]

No apologies required. 

[MerlinBengal]

 Well this has all gotten very exciting 🙂

I will admit that there wasn't a lot support could do in this following instance but they do need a way to bypass screens and incessant turning on and off of units. It delays results and gets people a little irate especially when, with some knowledge people know what is roughly wrong.

Spoken several times today with support, turnoff this and that etc etc. Had to go out but came back and still not working. Spoke with support again, went through more tests. Conclusion.........it isn't working' however, it gave me pause for thought. It has been escalated to a higher level but I have found the problem.

The Hub2 should always have just been able to swap out with any other hub and the telephone line continued working. So, of all the old hubs I have which I take apart for spares, I chose the only one with a faulty telephone socket!!! 

I have been many things in my life after all I am 67 years of age and get bored easily but some of those things are ex-BT and being an electrical and electronic technician, so taking things apart is in my nature. I opened up and slaved another router board (using wires and soldering) which is also  talktalk with telephone connection to the hub2 I was using and hey presto a working hub and telephone socket! I have an old Hub2 that won't connect to the internet but had other working parts.

It threw me when I put the other Hub2 into my network and it knocked everything out. Got me quite confused as it always used to work with the 150 contract and used as wireless bridges. Routers are TP-Link.

Still, up and running again now and nothing to do with the phone line, though the Grandstream is still faulty, I no longer need to use it. I'd still like the Hub3 if possible as the Eeros are power brick dead due to a thunder storm the other week. The only 2 items not on surge suppressors!! The Hub2 is basically just in Circuit to handle the telephone connection. Wireless and DCHP are turned off. My Linksys router does all the work.

Everyone can rest easy again now as I am calm again 😁

[siphosethu-TT]

I would also like to provide you with a link containing information about our accessibility services so you can read up on it and find out how it can be of use to you. This will help us identify that you have someone who needs to be prioritized at home, this will help so you get extra priority in case of any emergencies. You can simply up read a bit on the hub, if you would like us to discuss anything, you can simply send me a private message. Thanks

Registering your accessibility requirements

[fr8ys]

@nambuso-TT it's all the same thread now. They have been merged.

[nambuso-TT]

Hi there @MerlinBengal. I am very sorry to hear this. I can see that my colleague replied on your previous post. Please continue on that thread Thanks.

[siphosethu-TT]

Hi there @MerlinBengal, will get the team to have a look into it and get back to you. Please provide me with your preferred contact number in case we need to get in touch with you. Thanks 

[MerlinBengal]

Well that simply is NOT true is it. When I was on the 150 contract the hub2 worked fine with the telephone plugged in. When I contracted to 950 and you sent these awful eeros and Grandstream the hub2 stopped connecting with the telephone. So, very obviously some sort of profile change was instigated.

Therefore, a Hub3 and profile reset would solve ALL the problems.

I shall be terminating the contract with TalkTalk in March when the contract ends as frankly support is way beyond a joke. Screen readers asking for photographs of routers. Just what the hell do you people employ??????

I will again try the support line but as a carer for my mother and with 2 diabetic cats I have, my day is already full without talking total trash with so called support and that is if you can get by that stupid awful bot.

[Mandisa-TT]

Hi @MerlinBengal if you still need assistance kindly use the details to call through to our full fibre team. 

[ferguson]

If the phone is not working via the Hub 2 then switching to a Hub 3 is unlikely to make any difference. Let's try and sort that issue out first. And because it is a VoIP service, linked to Full Fibre, then you will need to continue seeking support with the appropriate team as previously advised. 

[Gliwmaeden2]

Either way you were simply repeating the request for a Hub 3 + reset as in your recent post (#7), @MerlinBengal. [Edit: your extra topic has been merged into this thread (post #9)]

There was no point putting that in a separate thread, and you will nevertheless be pointed towards contacting the Full Fibre team, as before. 

[MerlinBengal]

No it is not. Both Eeros are dead, so that is full fibre problem. They are always left on but not connected to the internet, just in case I should need to switch into them if my own router got problems. If you are in a trade, time is important, especially when the financial markets are jittery.

Thunderstorms last week probably spiked them. They were not on the surge suppressor. T hey were there as a backup, so either they need to be replaced or another router supplied.

[Gliwmaeden2]

Please only follow up on this thread, @MerlinBengal.

The new topic is just duplicating work for forum support. 

[MerlinBengal]

Evening

All this could be sorted out by sending me a hub3 and end the Grandstream use. The Eeros don't work properly for me hence my own router is in place. I think there is a problem now with the power brick on the Eero. But I don't want to get them replaced etc.

This problem with the home phone is more important as I am carer for my 93year old mum who has recently come out of hospital after a heart scare. I am therefore in constant contact with the hospital and them with me via landline. Which does not help when this Grandstream starts playing up again.

I have swapped in a hub2 but the phone though showing as working, has no dial tone and not able to make or receive calls.

A hub3 and profile reset will cure all my present problems but the 'support (sic)' is like banging your head against a hard place over and over again. Screen readers are the Bain of society. What on earth happened to technically qualified and skilled technicians.

I have complained for months over this Grandstream fault but never get anywhere as a reboot makes it work for a while but how long is a while and will it work when I need to talk with the hospital?????

Can someone look into this and get it sorted please. Don't ask me to call the full fibre team and they have so far been a waste of space IF you even get to talk to anyone but that flaming 'BOT'!

[fr8ys]

@MerlinBengal you will need to phone the Full Fibre team to discuss this as previously advised by @sabelo-TT .

They are open until 7 tonight.

[MerlinBengal]

Just been in contact with support, waste of time. Explained the eero died, no internet, using my own linksys router, gave details mr5500, wants photograph of router back and ont, which I cannot get to as it is in the garage and behind a load of stuff at present. Now lost the contact. This was before the flamíng bot wouldn't let me  talk to anyone.

Can you please just send me a hub3 and reset the profile to enable the hub to work. I have tried switching in the hub 2 I have and whereas the internet is great, the phone says registered but no al tone and cannot be called or any outgoing.

Looks like we are heading to complaints soon.

[fr8ys]

@MerlinBengal I suspect that's because they can't remotely look into a third party router and items attached to it whereas they can with TalkTalk supplied equipment.

It's the old case of we only support our own supplied equipment and not third party equipment (routers).

[MerlinBengal]

Just checked the phone and no outgoing voice!!! It is a Grandstream fault yet no perisher will replace the box, even so called support!!!

And as a side thought, I do not use the supplied Eero routers. I use my own Linksys router. Support will not do a single thing unless I disconnect my router and install the Eeros again, which I am NOT about to do. You do not need the Eero in to tell the Grandstream is faulty.