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Home Phone

Get help with your TalkTalk landline and calling features.

I receive a phone call every 30 minutes since fibre upgrade

JJackson60
First Timer
Private Message TalkTalk

on ‎14-12-2024 10:21 AM

Message 3 of 3

I receive a phone call every 30 minutes since I upgraded to fibre last week. Can you please help to resolve.

jjackson
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-12-2024 01:49 PM

Message 1 of 3

Hi @JJackson60 

 

Apologies for this.

 

I've applied the fix for this issue.

 

Please can you monitor the line over the next few days and let us know how you get on?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-12-2024 10:42 AM

Message 2 of 3

Ghost calls are a known problem with a combination of some routers & handsets, there is a fix, but only TalkTalk can apply this. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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