on 06-11-2021 11:30 AM
I had trouble finding details about my billing, whilst talking with the agent the telephone line crackled so much we terminated and I rang again. The crackling had subsided but was still troublesome. The agent suggested I do an online check via 'talktalk.help', this showed that I was receiving 39 mpbs at the router and 24mpbs at the device, it was suggested that an engineers visit was necessary, due to availability I declined.
on 11-11-2021 07:25 AM
on 10-11-2021 08:21 PM
I had an engineer visit earlier this year and he changed the old style master socket with a new one ( 5C mk4 ), there was no difference after that, the sporadic nature of speed dropping continued. A neighbour lost their connection later in the year, we are on copper, and a new line was installed. I have been offered another visit but I have little faith that it would achieve much. You get passed from pillar to post so often you tend to shrug and get on with it. I am seriously looking to change to fibre with other suppliers as friends say they are glad they did that.
on 09-11-2021 01:34 PM
on 07-11-2021 08:34 PM
I'll move this to the home phone message board, as that seems to be the priority issue, @frank17.
Please look out for a reply from TT staff during the day, Monday to Friday.