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frank17
Whizz Kid
Message 5 of 5

I had trouble finding details about my billing, whilst talking with the agent the telephone line crackled so much we terminated and I rang again. The crackling had subsided but was still troublesome. The agent suggested I do an online check via 'talktalk.help', this showed that I was receiving 39 mpbs at the router and 24mpbs at the device, it was suggested that an engineers visit was necessary, due to availability I declined.

Frank 

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4 REPLIES 4

Message 1 of 5

Hi Frank

 

Can I just check, have you tested the phone directly at the test socket? Was the noise still present in this set up?

 

Thanks

 

Debbie

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frank17
Whizz Kid
Message 2 of 5

I had an engineer visit earlier this year and he changed the old style master socket with a new one (  5C mk4 ), there was no difference after that, the sporadic nature of speed dropping continued. A neighbour lost their connection later in the year, we are on copper, and a new line was installed. I have been offered another visit but I have little faith that it would achieve much. You get passed from pillar to post so often you tend to shrug  and get on with it. I am seriously looking to change to fibre with other suppliers as friends say they are glad they did that. 

Frank

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi frank17

 

Line tests are not showing any issues, which could indicate an internal wiring issue. 

 

Are you connected to the master socket when you make the calls? 

 

 

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Gliwmaeden2
Community Star
Message 4 of 5

I'll move this to the home phone message board, as that seems to be the priority issue, @frank17.

 

Please look out for a reply from TT staff during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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