LANDLINE PROBLEM

[MelodicEmu]

I'm getting a busy tone on my landline and I am unable to make or receive calls.

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

[MelodicEmu]

Morning,

My landline is working again. Thank you.

[Michelle-TalkTalk]

Morning,

The latest update is that the engineers have repaired the cabling and that the fault should now be resolved. Do you now have a dial tone/is the voice service ok?

Thanks

[MelodicEmu]

Thank you for the update 

[Michelle-TalkTalk]

Hello,

There is an additional update to advise that additional cabling work is needed so we will continue to monitor for further updates from the engineers.

Thanks

[Michelle-TalkTalk]

Morning,

Just a quick update to let you know that the engineers are currently working on restoring service now/resolving the cabling issues and I will check again at 1pm for a further update.

Thanks

[MelodicEmu]

Okay thanks for checking

[Debbie-TalkTalk]

Hi MelodicEmu

I've completed another line test and this is clear. I have also checked another system and this is detecting a potential issue in your area, engineers have arrived on site to assess the cables for any physical damage.

We will check on this again later this afternoon for additional updates.

[MelodicEmu]

Hi, Yes the phone is connected to the test socket. I have run two tests this morning and both have reported there is a fault.

[Debbie-TalkTalk]

Hi MelodicEmu

I'm really sorry to hear this.

I can see that a line test has been completed this morning and this test is clear - No faults detected.

Is the phone currently connected at the test socket?