We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home Phone

Get help with your TalkTalk landline and calling features.

Land line lost urgent help needed

victorsj
Conversation Starter
Private Message TalkTalk

on ‎15-07-2023 07:20 PM

Message 3 of 3

Hi we are housebound with my husband who is 87 and  has stage 4 Parkinson's and dementia. Our land line has been crackling for a couple of days but now we cannot receive or make calls.  This is now very urgent as we have a ' care line' emergency call system in place and obviously this will now not work.  The internet is absolutely fine.

Please help.

Labels:
0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎17-07-2023 07:30 AM

Message 1 of 3

Hi victorsj,

 

I'm sorry to hear that you're experiencing problems with your service. Has anything changed since your last post, do you still have no telephone service?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎15-07-2023 07:45 PM

Message 2 of 3

Staff here work normal office hours, Monday to Friday.

 

I would suggest you contact TalkTalk via chat as your phone is not working. If you have a mobile i will also append details on contacting by phone.

 

Have you registered as vulnerable with TalkTalk? If not it may be worth investigating for future.

 

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

0345 172 0088 is currently working if you are able to phone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2024