Land line problem

[Olive6]

I don’t get the usual dial tone when I pick up the hand set, I get a tone similar to an engaged tone. I used the line earlier today and it was fine 

[Michelle-TalkTalk]

Hi Olive,

I've run a test on the line now which has detected a potential fault. Does your main socket have a test socket please? If it does then please can you test just the phone at the test socket and confirm if the same voice issue is still happening? 

Thanks

Michelle

[KeithFrench]

Assuming that you are not on Full Fibre with Digital Voice, what happens if you temporarily move the phone with a new filter to the test socket behind the Master Socket's removable faceplate (if you have that design)?