Landline Not Ringing

[BMCF11]

I appear to have a fault with my landline. The phone does not ring when there is an incoming call.

There is a ringtone and I can dial out normally. My broadband is also working.

I have tried a second phone that I plugged into the master socket but this also had the same problem in that it did not ring when there was an incoming call.

Thanks for any help or advice you can offer.

[Michelle-TalkTalk]

Hi @ZehraH 

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

You'll need to return to the message board and click on start a topic to begin your own thread, @ZehraH.

Also complete your community forum profile details for Talktalk staff to identify your account. 

That's in the profile area, accessed by going via your avatar; settings. There's a drop down menu. Complete the Personal Information area and SAVE CHANGES. 

Staff reply during the day. 

[ZehraH]

I  have a fault with my landline. The phone does not ring when there is an incoming call.

There is a ringtone and I can dial out normally. My broadband is also working.

I have tried a second phone that I plugged into the master socket but this also had the same problem in that it did not ring when there was an incoming call.

Thanks for any help or advice you can offer.

[Karl-TalkTalk]

Hi

The next step is to book an engineer.

Can you please confirm you accept the BT Openreach TRC's.

Also, please provide a couple of days you can be available for the engineer visit, Mon - Fri AM (8-1) or PM (1-6). 

Thanks  

Karl. 

[BMCF11]

Hello Michelle,

As advised, I have tried plugging in a phone into the master socket with and without a microfilter. I have also tried a second phone but still have the same fault (landline not ringing for incoming calls).

Thanks

[Debbie-TalkTalk]

Hi Morseman1

Please can you post on your topic on the Community, we can then take a look at this for you.

Thanks

[Morseman1]

Have reported this fault 10 times. at the end of my tether

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thanks for trying this. Did you try connecting just the phone at the test socket both with and without a microfilter? Do you also have an alternative handset that you could try just to rule this out?

Thanks

Michelle

[BMCF11]

Thank you for your reply Michelle. I do have a test socket (as shown in the picture).

I have plugged a corded phone into the test socket and unplugged other phones but I still have the same problem (i.e. phone not ringing for incoming calls).

There is a normal dial tone and I am able to make external calls.

Test socket with phone plugged in.in the

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've run a test on the line which is clear. Does your main socket have a test socket please?

Thanks

Michelle