Recipients of calls from or to my landline get very bad crackling and hissing and I have to ring them from my mobile.
Problem has been ongoing for about 6 months. Using online tests frequently indicates a problem with the landline which shows up as being progressed for a few days (but I get a text message saying that the test has been completed and if I'm still experiencing issues "our agents will need to investigate this further" and visit talktalk.co.uk/tech to chat to one of the team" - but that doesn't work). I've reported the problem via phone to tech support who arranged for an engineer to visit. He tested the landline and told me that it was not within my property, but probably Openreach or Talktalk. Problem continues and I didn't hear anything about progress. Reported today by phone and was told an engineer would be sent but would cost £75. An alternative was agreed with an email which gave an online checklist of 4 actions. None work. I'm left in limbo. I'm not paying for another engineer who'll do nothing. Will raise with account management and probably leave TT (after 20 years I'm fed up with bad service).
