Landline no dial tone

[Jam_bo]

My landline is not working.   Just have background noise when I pick up the receiver. 

Please investigate.

[ferguson]

OK, thanks for that. You need to put your account details in your community profile as I mentioned earlier. 

[Jam_bo]

Hi ferguson,

Thanks for your reply.  Yes I have tried the test socket and it gives the same result - no dial tone.  The phone number in my account is correct.  I have not changed anything in my set-up and my broadband is working.   Openreach have been working in the local area though.

Kind regards

Jam_bo

[ferguson]

Have you tried connecting at the test socket? 

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.