Landline noisy, phone won't ring most times.

[Sidious]

Could it be arranged for Openreach to attend as my landline has become noisy and the phone refuses to ring most times when the line is called.

The line is very noisy. I have done the usual of plugging straight into the test port of the NTE5. I have even tried the phone in a neighbours house, works faultlessly there!

Forgot to add, the FTTC Internet seems to be unaffected. Prior to testing using the test port, the VDSL connection had remained for over a month.

I am obviously prepared to pay the fee if the fault lies downstream of Openreach's responsibility i.e. if the fault is on 'my side' of the connection.

Thank you,

Ant (AKA Sidious)

[Sidious]

There is a dialling tone, it dials out, but with a horrible scratchy and crackling sound.

When the line is rang from say a mobile, sometimes the phone rings but mostly doesn't. The person trying to ring in does hear the ringing tone. (Tried it myself)

Thanks again,

Ant.

[amahle-TT]

Please describe what you can hear when you try to use the phone?

- Silence

- Noise on the line

- Intermittent Dial Tone

- Consistent Engaged Tone

[Sidious]

No, just the phone. The broadband (FTTC) seems fine. Doesn't drop, buffer, or anything like that when viewing streaming services.

Thanks again,

Ant.

[amahle-TT]

Are you having issues with your internet/broadband? Is it landline only that has issues or broadband too?

[Sidious]

No, we don't have anything like that. Thanks.

Ant.

[amahle-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Sidious]

Yes, I'm messaging this from my home. The landline is 01248 ****82, i.e the one attached to my account.

Thanks.

[amahle-TT]

Hi there @Sidious, I will look into this for you. Please confirm if you are messaging us from home.

[Divsec]

Hi Ant. it had to be said😁 The team will get things checked out for you after the weekend, enjoy the peace and quiet.

D

[Sidious]

Cheers. I knew it was a bit late on Friday, but had to put it down while I knew what to write.

I actually prefer the humans on this board than automated tests; they've been really good in the past with the, thankfully, few problems I have had in the past.

Ant.

[Divsec]

Hi @Sidious I'm sure the team here will help and your post has been escalated but it is now quite "late" on Friday so you might not hear till Monday.

You could always run the line test in my account which, should a fault be detected will also set the wheels in motion.