I've looked into the account and see you had an engineer booked for today however the appointment was cancelled as it's no longer needed. This must be due to the Openreach Proactive Infrastructure Event, which might be the cause of the issue you've been having. I can also confirm that the case has been escalated to our specialist team. There is also a call back booked for you for the 28/10/2025 between 12h00-14h00. They should explain everything on the call, I understand how frustrating it must be for you, but rest assured we are looking into it, and I can assure you we are doing our best to have it fixed as soon as possible.
