Landline phone is dead. Internet is OK

[Nunoo]

No dialling tone, so cannot make calls.  I have telephoned my landline (using my mobile) and get long ringing tone, followed by an announcement that there is no message-leaving service.  So I cannot receive calls either.

[Anonymous]

Morning John,

Just checking back in to confirm if the fault has been resolved?

Thanks

Michelle

[Chris-TalkTalk]

Hi Nunoo,

The fault ticket is now showing cleared and closed, is everything OK now?

Chris

[Chris-TalkTalk]

I've raised this as a non-appointed task so Openreach will investigate over the next 72 hours, they may contact you if they need to access your home

Chris

[Nunoo]

Thanks, Chris.

Best wishes

John

[Chris-TalkTalk]

Hi John,

I'll book the engineer now and get back to you with the details

Chris

[Nunoo]

Thank you, Gliwmaeden2.

In addition to 28th (already offered) I can add 29th, and 2nd December.  All of them morning or afternoon sessions

Best wishes

John

[Gliwmaeden2]

@Nunoo, tomorrow being the 27th will be too soon probably for a morning appointment, as staff will only be back on here to book it around breakfast time.

Better give one or two further options.

[Nunoo]

I accept potential engineer's charges.  I am available 8 a.m to 1 p.m. 27/11/24, and 8 a.m. to 1 p.m. + 1p.m. to 6 p.m. on 28/11/21.  Mobile number is now added to community profile.  If you require availability on further dates, please let me know.  Also, please let me know when to expect the engineer so that we make sure we are in.

Best wishes

John

[Chris-TalkTalk]

Hi Elaine45,

Can you please start your own thread/topic in the appropriate support section and we'll be happy  to help - Help with your service - TalkTalk Help & Support

Chris

[Elaine45]

im on hold yet again, my vulnerable parent now has no number allocated after having the same number 50 years???? 5 depots later still on hold terrible service , bad business

[Chris-TalkTalk]

Hi John,

If you'd like us to book the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number (please add it to your community profile)

Thanks

Chris

[Nunoo]

Hi, Chris - we have two wall sockets - one upstairs, and one down.  We get no dialling tone from either.  This, I think, rules out a fault with a socket.

Cheers

John

[Nunoo]

Hi, Chris,

We are getting internet access but no telephone from the same wall socket, so I am wondering to what extent (if any) the problem is our end.  However, if a visit by an engineer is deemed desirable, I am quite happy for this to be arranged.  We can arrange to be at home weekdays and Saturday this week and next, but not Friday 6th Dec.

Many thanks,

John

[Chris-TalkTalk]

OK thanks John. To investigate further we'll need to arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Nunoo]

Hi, Chris,

We have three telephones in the house.  All died at the same time. However, I have brought the upstairs phone down and plugged into the main wall socket and can confirm that there is no dial tone using this phone.

Best wishes

John

[Chris-TalkTalk]

OK thanks, do you have another telephone that you can test with or can you test you telephone on someone else's line to confirm that it's working OK?

Chris

[Nunoo]

Thanks for getting back to me.  I have connected the telephone direct to the wall socket, but this does not cure the problem.

[Chris-TalkTalk]

Hi Nunoo,

Have you tested with your telephone connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris