Landline problem

[Hev-48]

Good morning, my landline has developed a problem, it has a lot of background noise and is difficult to hear someone talking, they also can't hear me very well as voices fade in and out. Could someone please run some checks on my line to see what the problem is. Thank you.

[Hev-48]

It's constant and has been for a few days.

[Thabile-TT]

Please confirm if the problem occurs regularly, or just once?

[Hev-48]

O.k. Thank you.

[Thabile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 8 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Thabile-TT]

Thanks for confirming this. 

[Hev-48]

Yes,  I've just made a quick call to see if the problem is is still as bad, and it is. I can make and receive calls but it's really difficult to hear the other person due to the noise on the line.

[Thabile-TT]

Are you able to make or receive calls?

[Hev-48]

Yes, it's happening now.

[Thabile-TT]

Alright, Is the issue happening right now?

[Hev-48]

Yes, noise on the line. The noise occurs when talking to someone.

[Thabile-TT]

Please describe what you can hear when you try to use the phone?

- Silence

- Noise on the line

- Intermittent Dial Tone

- Consistent Engaged Tone

Out of the 4 options above, you can confirm that you are experiencing noise on the line.

[Hev-48]

No, it's the landline that's the problem right now.

[Thabile-TT]

Currently are you experiencing the issue with your internet?

[Hev-48]

Sometimes, yes.

[Thabile-TT]

Okay so you can confirm that you do experience issues with your internet?

[Hev-48]

Mostly it's the landline problem, though sometimes i have restart the router I've had it a long time, it's a HG633 i don't think the firmware is up to date.

[Thabile-TT]

Perfect! Are you having any issues with your internet/broadband?

[Hev-48]

Yes

[Thabile-TT]

Thank you very much for letting me know. Will you or anyone who lives with you be able to contact emergency services while services remain impacted?

[Hev-48]

No, i don't currently have any of those.