Landline problem

[Dave28]

Telephone is giving a permanent "engaged" tone cannot dial out or receive calls.
Live Chat & Bots incapable of solving as cannot recognize my request

[Debbie-TalkTalk]

Hi @Dave28 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

Staff are unlikely to pick this up before tomorrow, @Dave28.

Make sure that you have completed your community forum profile details. Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information and scroll down further to SAVE CHANGES. 

It might be quicker on Chat if you keep initial responses less specific, in order to get through to an adviser. Let us know how you get on. 

If you still need help through the community, those profile details must be completed for forum staff to identify your account.