I reported a landline fault on 24/8, the timeline says an engineer is on the way to the exchange. I still haven't got a dial tone and the timeline hasn't been updated since 26/8. How long do I have to wait for our service be resolved?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Openreach have closed the report at 11:40am today as no fault found. It looks like they dispatched a broadband engineer who confirmed the broadband is working. I've taken this back to them to dispatch a line engineer as tests are showing a DIS / Disconnection fault out to line.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Openreach will only have limited staff available as it's the Bank Holiday, and there controls are closed. If there has been no progress on this, then we can check with them tomorrow for an update.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
