Phone line

[Roger39]

There is a small phone line junction box just outside my property. The cover has been removed and pairs of wires are sticking out from it.  The phone line is now very crackly and the internet connection often goes down.  Please can you get openreach to reinstate the junction box to its correct state?

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit, to do this can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Roger39]

Yes, phone and router connected to test socket.

Roger.

[Chris-TalkTalk]

Thanks for updating your profile. Line test is picking up a potential problem. Is your telephone and router currently connected to the test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Roger39]

Thank you. I have updated my profile as requested.

[Chris-TalkTalk]

Hi Roger39,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris