on 04-10-2021 05:29 PM
I have always been under the impression that, once the 60 minute limit on a landline call has been reached, remaining on the phone would result in the WHOLE call being charged at (currently) 21p per minute.
I am now told, by a colleague, that their interpretation of the wording means that, once 60 minutes has been reached, only minutes IN EXCESS of 60 will be charged.
Can anyone say definitely which of these is true? It makes a huge difference as I regularly wait for nearly 60 minutes in the queue to make a doctor's appointment, and when I am still caller number 'n' at 56 minutes, I've been giving up because I didn't want to incur a £12+ call charge.
on 05-10-2021 03:12 PM
Any calls that go over the 60 min limit, will be charged for the time period OVER the 60 mins, not the whole call, if its to a Talktalk customer you have 180 mins before you start to get charged.
Hope that helps.