My telephone line is not working. Green telephone sign on black box flashing.Please help.

[goldengleamhelp]

I cannot find a way to connect with TalkTalk engineers about my line which is not working.  Not even the button to tap for connection on my message re connectiom issues is working.  Is something wrong at your end, or can't we do an online chat any more.  I am a vulnerable customer and need help urgently.

[Michelle-TalkTalk]

Hi Janet,

Thanks for confirming. Are you using the Digital Voice Adapter (DVA) with the eero? If this does happen again then we can replace this for you to rule this out.

Thanks

Michelle

[goldengleamhelp]

Hi Michelle.  I did a factory reset and at the moment it is working, but not sure how long for as blue telephone icon is still flashing intermittently.  Have had help from Hussain.  Thanks.  Janet

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi goldengleamhelp,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[goldengleamhelp]

I'd be grateful if you would escalate for me.  I had the same problem a month or so ago and it was sorted by e-mail with Hussain in the complaints department.  But it seems even harder now to online chat with anyone - all roads that used to connect with agents now come to this site.  I'm totally out of my depth here.  I'll try the number on my pay-as-you-go but if they take a long while I shall run out of credit.

[goldengleamhelp]

OK I'll do that.

[Gliwmaeden2]

If you have enough money on the Paygo phone, try the number. 

I will escalate this for staff attention, but that's all I can do.

[goldengleamhelp]

I don't have a smartphone, only a pay as you go, and usually use my landline which is not working.  I cannot find a way to do an online text chat which I have always been able to do in the past.  I am 83 years old and a registered as very vulnerab'e.

[Gliwmaeden2]

You will need to have completed your community forum profile details for Talktalk staff to identify your account, @goldengleamhelp.

Go via your avatar; settings; drop down menu. Add your Talktalk phone number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

[Gliwmaeden2]

I'll move this to the home phone section, @goldengleamhelp, but no guaranteed reply before Monday as we approach the weekend. 

Can you try 03451 720088 from a smartphone?

Let us know.