No Dial Tone Dial

[elmsg]

My phone hasn't worked for some time now. I have run a line test which suggests that there is no fault.

I've tried a different phone - no change.

I tried the master socket - no change.

All I get on the phone display is check the line cord.

I recently had a fault with my broadband and the engineer that fixed it suggested that the fault may be at the exchange.  

It really needs an engineer to check my line at the exchange

[Mandisa-TT]

Please confirm if your broadband is working fine?

[elmsg]

Yep still not working

[Mandisa-TT]

Great! Just to confirm you are still experiencing the same issue with your landline. 

[elmsg]

Yes am home

[Mandisa-TT]

Hi @elmsg I will be able to  look into your query, please confirm if you are at home.

[elmsg]

Hi, ferguson , to answer your question no I haven't. I've tried online chat but just went round in circles because line tests show everything is fine. Even my broadband is working well. 

[ferguson]

Have you contacted customer services directly? Otherwise, the support team here should pick this up when they are back online tomorrow.