No Home Phone Again

[Tony54]

I have been with talktalk for 13 years,and everything was fine, but since moving to full fibre, i am now yet again without a house phone, this is at least the third time sinc emy full fibre install.

Could someone please check this out, and maybe tell me why. To be honest it was talktalk that wanted me to move to full fibre, and i obliged, without the knowledge of these problems, associated with my house phone.

Thanks 

[mandisa1-TT]

Thank you for the support @KeithFrench 

[KeithFrench]

Hi @Tony54 

Yes, if you log into the router & go to:-

Advanced settings - and check the Voice Ports section below:-

Voice Port

It should show your landline number starting with +44 and missing the initial 0. It should also show its status as Registered on the line below.

Then, as per my previous post, simply turn the router off for a full 30 minutes & unplug the phone from the socket on the rear of the router. Turn it back on, wait for the light on the router to go permanently white and then reconnect the phone. Hopefully, that should sort it.

[mandisa1-TT]

You are most welcome and I apologize for the inconvenience caused. The full fibre team is only available via phone and chat.

[Tony54]

Thank you. 

[mandisa1-TT]

Alternatively you can chat with them using the following live chat link: How to contact TalkTalk Broadband

[Tony54]

The whole idea of having a VOIP(Landline) is due to a not very good mobile signal, so i am advised to call the fibre team number, on what is a dodgy mobile phone. Not exactly filled with confidence to be honest.

[mandisa1-TT]

Hi there @Tony54 I would advise please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to run diagnostics to detect a possible fault. 

There are no reported incidents in your area

[Tony54]

Thank you for your reply.

I have a Sagemcom router with the phone port within the router. Is there a way someone or even myself can check if it is a known fault in my area. If it is not then of course i can switch off the routers, and try things, but it is worthless if the fault is a known fault local to me.

[mandisa1-TT]

Thank you so much for the support @KeithFrench 

[KeithFrench]

Hi @Tony54 

There are a few customers on here who have had problems with this service recently. Mine has been problem-free since my upgrade. You do not say if you have the eero & Grandstream solution or the Sagemcom Hubs 2 or 3.

Have you tried turning the router off for 30 mins (and the Grandstream if you have the eero) and disconnect the phone from the router or Grandstream? Then turn the router back on & when it is connected OK to the fibre, reconnect the phone and if the eero/Grandstream solution, turn the Grandstream back on again?